Security

How we keep your account and your money safe, and what you can do too.

How we protect your account

Built in for every Loop account, with nothing to switch on.
No password to steal
Signing in uses a one-time code or your Apple or Google account. There is no password to steal or reuse.
You confirm every payment
Payments need your confirmation on your own device, using your phone's face, fingerprint or screen lock.
Lock the app
You can lock the app so it asks for your face, fingerprint or screen lock each time it opens.
Encrypted details
Your details travel over encrypted connections and are stored encrypted.
Watching for unusual activity
We watch for unusual activity and may pause an account to protect it while we check.

What you can do

A few habits that keep your account yours.
Keep your phone up to date and protected with a screen lock.
Never share your sign-in codes, PINs or gift card codes. Loop will never ask for them.
If you lose your phone or think someone else has access to your account, contact support straight away.

Report a security issue

Tell us privately so we can fix it.
If you've found a security weakness in Loop, include steps to reproduce and any supporting details. We'll acknowledge your report within three working days and keep you updated.
Please give us reasonable time to fix the issue before sharing it publicly, and avoid accessing other people’s data or disrupting the service while testing.
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