Frequently asked questions
Quick answers about buying gift cards, getting cashback and managing your account.
Buying gift cards
Paying, delivery and using your card.
How do I buy a gift card?
How long does delivery take?
Where do I find my gift card?
Can I use a gift card in store?
Cashback
How much you get, when it arrives and what you can do with it.
How much cashback do I get?
When do I get my cashback?
What can I do with my cashback?
Does my cashback expire?
Refunds and problems
What to do when a card is late or does not work.
My gift card didn't arrive. What now?
Can I return a gift card?
A brand won't accept my gift card.
Your account
Where Loop works, closing your account and getting help.
Which countries is Loop available in?
How do I close my account?
How do I get help?
Still have a question?
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Gift cards are issued by the brands named on them and are subject to their terms. Brand names and logos belong to their owners and are used to identify the gift cards on sale. Loop is available in the US, UK, Canada and Europe.
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